
CITEC feature news

myCITEC - do you see what I see?

19 June 2006

Organisations which face the challenge of aligning their IT with their business needs might find that myCITEC can provide the solution.

Over the past six months CITEC's service managers have been working with clients to move them from the old paper based reports to the new myCITEC reporting web portal.

CITEC's Service Operations Manager Rob Downey said myCITEC provided a centralised view of managed IT assets which enabled a client to make more informed decisions about the use of ICT in their organisations.

"It offers real-time and historical data analysis and metrics on performance, capacity, availability and asset management and provides clients with the increased knowledge to optimise and further align their IT with business requirements," he said.

The benefits of using myCITEC include:

Increased efficiency

Near real-time assessment of operational efficiency, capacity and availability of IT infrastructure and services.

Improved management

Enhanced visibility of IT assets for improved decision making.

Reduced costs

Improved response time for high impact outages and restoration of services.

Return on investment

Identification of process improvement areas translating to efficiency and improved return on investment.

Improved quality of service

Better communication mechanisms.
Further automation of best practice in the management of the ITIL framework ensuring the highest level of service attainable.

If you are interested in learning more about myCITEC and how it could work for your business please contact your CITEC service manager.