CITEC is the primary technology service provider for the Queensland Government delivering both whole-of-government and agency specific ICT services. CITEC's range of ICT services include: data centre services, infrastructure services, network services, solutions integration services and information brokerage services.

About CITEC

CITEC’s range of ICT services include:

Data Centre Services – our purpose built, secure and controlled data centres support information technology and telecommunications equipment that stores, processes and transmits government information.  Data Centre Services include:

• Data Centre Management including Computer Systems Operations, Data Centre Housing and Data Centre Connectivity
• Service Centre Management including Help Desk and Services Management.

Infrastructure Services – we provide a range of infrastructure solutions, storage and back-up by supporting the management and administration of business applications, servers and operating systems across diverse, distributed environments.  Infrastructure Services include:

• Server Management including Linux, Microsoft and UNIX
• Mainframe Management including OS/390 and AS/400
• Managed Desktop Services (Thin Client)
• Data Storage Management.

Network Services – our network connectivity solutions enable the secure and reliable exchange of information across wide area, metropolitan and local area networks utilising wireless devices, routers, switches and gateways built on industry standard-based protocols, our own fibre and associated carrier services.  Network Services include:

• Internet Management
• Security Management
• Network Management
• Network Connectivity Management (including S2S IP Connect and CBD Ethernet Services).

Solutions Integration Services – we have a proven track record in maximising the efficiency of major ICT assets and systems by eliminating duplication, streamlining processes and integrating infrastructure.  CITEC has extensive experience and achievements in major ICT integration services.  Solutions Integration Services include:

• Consulting
• Design and Development.

Information Brokerage Services - CITEC Confirm provides a comprehensive range of information solutions online to clients nationally.  Clients are provided with fast, convenient and secure access from any computer connected to the Internet to over 500 business and government information searches from some 40 databases.  Searches include property conveyancing; mortgage processing; asset discovery; insurance claim processing and debt recovery.  Information Brokerage Services include:

• CITEC Confirm
• E-Filing of court documents for the Queensland and Victorian courts systems.

Queensland Government Chief Technology Office

The Queensland Government Chief Technology Office (QGCTO) is established within CITEC. The QGCTO provides leadership, collaboration, management and direction on whole-of-Government ICT issues to Government and agencies.  This ensures that the technology supporting ICT services is of high quality, aligns with government strategic business objectives, is cost effective, and supports the needs of the community at large.

This is achieved by:

• providing whole-of-Government technical and advisory services
• directing the infrastructure and application management components of the Government Enterprise Architecture (GEA)
• leading whole-of-Government ICT technology consolidation exercises for infrastructure, data centre and networks
• managing whole-of-Government ICT procurement exercises to support infrastructure consolidation
• managing whole-of-Government supplier relationships for key technology product and service providers
• managing whole-of-Government telecommunications demand
• project management and solutions integration.

Working closely with the Queensland Government Chief Information Office (QGCIO), the QGCTO will ensure that the Government’s investment in technology and applications is optimised to meet information management and integrated service delivery outcomes.

Collectively, the QGCTO and the QGCIO will set GEA strategic targets, standards and policies to transform Government ICT decision making. This collaboration will lead to the development of compatible, standardised ICT systems to drive efficiencies and enhance connectivity.

The QGCTO incorporates the following units: Technology Architecture and Solutions, Strategic Supply and Assets, and Solutions Integration.