CITEC and ITIL


Corporate information

The CITEC difference

CITEC and ITIL

CITEC follows the internationally recognised IT Service Management framework with more than 100 staff qualified in ITIL, of which more than 10 have achieved an ITIL manager's certificate in IT service management (Master's level).

Why ITIL?

Organisations worldwide have adopted ITIL as the best practice in IT service management. The approach has been developed in conjunction with both public and private sector organisations in order to provide genuine, recognised practices with a view to sponsoring a high level of quality standardisation across the IT industry.

The British Standards Institute developed both a Code of Practice for IT Service Management (PD0005:1998) and a British Standard: Specification for IT Service Management (BS 15000:2000). The Code of Practice provides an informative overview of the needs and requirements of internal and external IT service suppliers.

The integrated and co-ordinated approach to offering excellent customer service that ITIL (and the British Standards Institute Code) offers is widely adopted worldwide, and assists organisations such as CITEC to benchmark within the area of IT service management.

ITIL is based upon effective and appropriate underlying principles, designed and developed in line with your business requirements, thus enabling your business and optimising your success.

ITIL business benefits

Improved high level quality of service
Reliable business support
Enhanced and improved ICT service continuity
Increased understanding of your organisation's current ICT capability
Accurate information about your current services
Increased flexibility and adaptability of your services
Motivated staff and improved job satisfaction through better understanding of your organisation's capability and management of expectations
Enhanced customer satisfaction
Improved security, accuracy, speed and availability on all your services
Faster turn around times with a high success rate

Further information

View the Office of Government Commerce ITIL website for further information on ITIL - the key to managing ICT services.

View CITEC's ITIL capability statement (PDF - 806kB) to learn more about our commitment to ICT service management.