Our philosophy
At CITEC, we believe in transparent operations from implementing our service delivery models to applying our cost methodology. Together with our industry partners, we acquire and grow expertise quickly in order to meet clients' requirements in today's constantly changing virtual workspace.
The CITEC difference
Business continuity
CITEC's business continuity program aims to minimise the impact of a disaster on our critical systems and processes, and on the support functions required to sustain these systems, in turn helping us to provide reliable services to our clients.
» More on our business continuity capabilities
Certifications
We actively strive to achieve certification in best practice procedures and frameworks that are internationally recognised.
» More on our certifications
Experience
CITEC has more than 40 years of proven experience in information and communications technology.
» More on our experience
Independence
CITEC seeks the best solutions, based on the needs and budget of each and every client.
Security
CITEC has a proven track record of minimising our clients' risks through high levels of both technical and physical security.
» More on our security
Our approach to client service
CITEC is committed to achieving the highest possible levels of client satisfaction and continually exceeding our clients' service expectations. We do this by ensuring consistent direction, focus and alignment across our service improvement programs and projects.
CITEC embraces a balanced, best practice approach to controlling the three key organisational elements of people, process and technology in order to provide a solid framework for growth and continued success. This is our Service Improvement Framework and is the way in which we continually improve strategic, tactical and operational processes.
Testimony to our service excellence is our high level of customer loyalty and minimal customer turnover.
The people element is defined in our ServiceEdge program;
The process element is defined in CITEC and ITIL;
How they integrate with technology is defined in the Integrated Service Management (ISM) toolset.
